Refund policy

All returns are subject to approval and are accepted at the sole discretion of Slime Line Fishing LLC.

Return requests
Return requests must be submitted to support@slimeline.com within 14 days of delivery and must include the order number and the reason for the request. To be considered, items must be unopened and unused. Please do not ship any item back until your request has been approved. Returns received without prior approval will not be accepted.

Approved returns
The customer is responsible for return shipping costs on approved returns. Refunds or credits are issued only after the returned product has been received and inspected. Slime Line Fishing LLC will determine whether an approved return is refunded to the original payment method or issued as store credit.

Damaged or defective items
Damaged or defective items must be reported to support@slimeline.com within 7 days of delivery. Please include your order number, a description of the issue, and photos of the item and its packaging. We will review the information provided and contact you regarding a resolution.

Incorrect items
If you received an item that does not match your order, please contact support@slimeline.com within 7 days of delivery with your order number and photos of the item received. We will review the order and work with you on an appropriate resolution.

Dealer and wholesale orders
This policy applies to all orders, including dealer and wholesale orders.